Majority still dispenses with outside support for receivables management
In Europe, companies getting professional support with their receivables management are still in the minority. Just four out of ten companies (42 percent) work with external service providers to recover outstanding debts. “With a view to a potentially depressed economic climate in particular, those companies not already doing so should professionalize their receivables management to a greater extent and look at working with external collection providers, to keep their cash flows stable in the event of a possible decline in the level of payments,” says Engberding.
Consumers more reliable payers than companies
As the EOS Survey shows, European companies set their customers an average payment term of 33 days; five years ago they were allowed four days more. Whereas in 84 percent of cases consumers and private customers meet this deadline, only 79 percent of companies manage to do so. The main reasons for payment delays cited by the respondents were primarily cash flow problems in the B2C segment (57 percent) and in the B2B segment, outstanding payments by a customer’s own clients (55 percent) and the use of supplier credits (51 percent).
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About the EOS Survey “European Payment Practices” 2019
In partnership with independent market research institute Kantar, EOS conducted phone interviews with 3,400 companies in 17 European countries to ask them about the prevailing payment practices in their respective locations. In the spring of 2019, 200 companies with an annual turnover of more than EUR 5 million in each of the countries Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, France, Germany, Greece, Hungary, Poland, Romania, Russia, Slovakia, Slovenia, Spain, Switzerland, and the UK answered questions about their own payment experiences and current issues relating to risk and receivables management. The annual survey has now been conducted by EOS no less than 12 times.
About EOS Group
EOS Group is a leading international provider of customized financial services. As a specialist in the evaluation and processing of receivables, EOS deploys new technologies to offer its some 20,000 customers in 26 countries financial security through smart services. The company’s core business is the purchase of unsecured and secured debt portfolios. Working within an international network of partner companies, EOS Group has a workforce of more than 7,500 and over 60 subsidiaries, so it can access resources in more than 180 countries. Its key target sectors are banking, utilities, real estate and e-commerce. EOS is part of Otto Group.