EOS advocates strong, binding industry standards and responsibility guidelines. We apply strict criteria when we price portfolio purchases and make other investments.
Digital Responsibility & Cyber Security: How EOS protects sensitive data
Data are the business foundation of the EOS Group. This is why we employ around 90 people across the Group to constantly improve data protection and information security. With the help of monitoring tools, we were able to identify and stop around 600 attempted attacks in 2022/23 alone. As part of the new “Iron EOS” program, we are currently establishing a protection system that will enable us to respond not just quickly but also in a coordinated way across the entire Group.
Business Ethics & Safeguard Compliance: Helping to shape our sector
The EOS Group is involved in 23 European debt collection associations and various initiatives to help create strict and binding standards and responsible guidelines in the debt collection sector.
To eliminate irregularities, the EOS Group also operates a platform that offers whistleblowers a protected space and is integrated in the mechanism of the Otto Group. There, employees, suppliers, service providers and customers can report compliance violations at EOS and in the Otto Group. None of the five cases reported in 2022/23 were substantial or necessitated a countermeasure.
Association work for high standards
Through its membership of numerous national and international associations, EOS is actively working to help design and implement ethical standards in the industry.
Responsible Acquisition of Portfolios & Partnerships: Цврсти вредности во соработката
Деловната работа со нефункционални кредити бара висок степен одговорност. Како дел од семејната компанија, Групацијата Otto, ние исто така внимаваме на цените што ги задоволуваат интересите и етичките стандарди на сите страни на долг рок. На пример: Во партнерство со подружницата на Светската банка, International Finance Corporation (IFC), EOS ќе инвестира повеќе од 100 милиони евра во нефункционални заеми и недвижен имот во Источна Европа во рок од три години, во согласност со стандардите ESG (Environmental, Social и Governance).
При изборот на партнери и клиенти, EOS применува и строги критериуми. Тука спаѓаат не само редовните проверки на партнерите и компаниите во однос на тоа како тие се справуваат со прашањата како што се човековите права, перењето пари и корупцијата, туку и црната листа на индустријата.
Нашиот Кодекс на однесување (Code of Conduct) за давателите на услуги, кој ги содржи SDG на ОН и клаузули од Законот за должност за грижа за синџирот на снабдување, обезбедува правично постапување од и со добавувачите.
Нашиот кодекс на однесување (Code of Conduct): Јасни правила за правична интеракција
Со нашиот Кодекс на однесување (Code of Conduct) создаваме обврзувачки обврски за себе во однос на нашите секојдневни активности. Дефинираните принципи за однесување се референтна точка за нашите вработени, потрошувачи и партнери, а се достапни за сите на веб-страниците на компаниите на EOS. Постојано го усовршуваме Кодексот на однесување. Она што е посебно за него е што одблиску ја отсликува реалноста на целната група за која е создадена. Како дополнување на овој документ, на нашите вработени им нудиме модули за учење на оваа тема.
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